NEW TO CLEANDROP? Get $10 off your first qualifying by-request household laundry order of $60 or more with code FIRST10.Claim your offer

Answers made simple

Laundry pickup and wash-and-fold FAQs.

A few helpful details before you put that laundry basket down.

Where does CleanDrop offer pickup and delivery?

We currently focus on Saluda, Urbanna, Deltaville, Hartfield, Gloucester, Mathews, White Stone, Kilmarnock, Irvington, Weems, and surrounding communities. Request service and we'll confirm if your address is on our route.

How do I schedule a pickup?

Fill out our online pickup request form with your contact information, address and preferred date. We will send an acknowledgment email, then contact you to confirm route availability and details. Submitting the form does not automatically reserve an appointment.

How should I prepare my laundry for pickup?

Have your laundry ready for the pickup arrangement we confirm with you. Tell us about comforters, specialty fabrics and any unusual care-label instructions in the request. Please flag hand-wash-only or dry-clean-only pieces rather than assuming they can be washed normally. See our laundry preparation guide.

What rate applies to weekly, every-two-week and one-time laundry?

Confirmed weekly wash, dry & fold is $2.10/lb. Every-two-week, one-time and by-request wash & fold is $2.25/lb. Everyday clothing, towels and eligible unfilled bedding are billed by actual weight. Filled comforters and other individually priced pieces are charged separately and not double-counted in the by-weight amount. View rates and item categories.

Is there a pickup minimum, and when is delivery included?

A $40 minimum applies per pickup. Pickup and return delivery are included for orders of $40 or more within 15 miles of Saluda. Comforters and other individually priced items count toward the $40 minimum. For addresses more than 15 miles from Saluda, an additional travel charge may apply; we’ll confirm any charge before scheduling.

How do I know if I qualify for included delivery?

Pickup and return delivery are included for qualifying orders of $40 or more within 15 miles of Saluda. We verify whether your address fits our local driving routes and explain any additional travel charge before scheduling. You don't need to calculate the mileage yourself; just submit your address for confirmation.

What detergent does CleanDrop use?

Standard wash-and-fold pricing includes All Free & Clear detergent. Other detergent options and laundry-care add-ons may be available at the prices shown on our pricing page.

Which bedding is billed by weight instead of per item?

Machine-washable sheets, pillowcases, regular duvet covers without filling, standard pillow shams and lightweight standard blankets can use our wash-and-fold per-pound rates. Filled comforters or duvets are priced by size. Throw blankets, pillows, tablecloths and specialty items have their own listed prices or require quotes. We check care requirements before accepting unusual items.

Can you wash comforters and household items?

Yes. Filled comforters and duvets have published twin, full, queen and king per-item rates. Ordinary machine-washable sheets, towels, unfilled duvet covers, standard pillow shams and lightweight standard blankets are generally billed by actual weight. Decorative throws, pillows, tablecloths and specialty items follow our separate pricing. We review care labels and equipment suitability before accepting special items.

How long does laundry take?

Timing can depend on your pickup route, laundry volume, and specialty items. We’ll confirm expected turnaround when we arrange your order rather than promise a time before reviewing your request.

Do I need to be home when you arrive?

Let us know your preferred handoff details when requesting service. We will confirm the pickup and return arrangements that can be accommodated.

Can I arrange weekly or recurring service?

Yes. Request weekly service to qualify for the $2.10/lb rate once we confirm your recurring schedule. Every-two-week service remains $2.25/lb. We confirm all pickup dates and routes personally.

How does the FIRST10 welcome offer work?

FIRST10 gives $10 off your first qualifying by-request household laundry order of $60 or more, before discount. One use per household; confirmed weekly pricing and other offers cannot be combined. Travel charges and taxes do not count toward the $60 threshold. Eligibility is verified and the discount is applied through QuickBooks Online after service. Request your first pickup.

Can I request special handling or different detergents?

Absolutely tell us what you need in the notes field. We’ll review your preferences with you and confirm what we can accommodate before service begins.

How and when do I pay?

There is no payment required to request a pickup. We will confirm service details directly and send your final invoice through QuickBooks Online after your laundry is weighed and processed. You can pay using the options provided on that invoice. The website does not collect card details.

Still have a question?

We’re happy to help you figure out the best option for your laundry.