Privacy notice.

Last updated: November 4, 2026.

This notice describes how CleanDrop uses information submitted through cleandropva.com.

Information you give us

When you request a pickup, we ask for your name, contact information, pickup address, service preferences, and any details you choose to share. Please do not submit payment-card information, medical details, or other sensitive information through this form.

How we use it

We use submitted information to respond to you, check pickup availability, coordinate laundry service, and communicate about your request. We may retain records of inquiries for ordinary business operations and customer service.

Service providers

Our website hosting provider may process technical information necessary to operate and secure the site. Pickup requests are emailed to our business inbox, and request acknowledgment emails are sent to customers using the hosting provider’s mail services. Our email provider may process those messages for delivery and storage. For completed services, we use QuickBooks Online to create invoices and provide payment options; customer billing details necessary for invoicing are processed by that provider. No credit-card information is collected by this website.

Data sharing

We do not intend to sell personal information submitted through our pickup form. Information may be shared with providers working on our behalf, or when required by law.

Cookies and website analytics

With your permission, we use Google Analytics 4 to understand how visitors find and use the CleanDrop website, including pages viewed, general traffic sources, approximate geographic regions, and whether a laundry pickup request was submitted. We use this information to improve our website and services. Google may process analytics data in accordance with its privacy policy.

Google Analytics does not load unless you choose Allow analytics in our preference notice. If you choose No thanks, it will not load. You can change your preference whenever you wish using the button below. Your choice is stored in your browser so you are not asked on every visit.

We do not intentionally send your name, email address, telephone number, pickup street address, or individual pickup request reference to Google Analytics. The site strips request reference parameters from URLs sent to Analytics. The hosting provider may still process basic technical request data necessary for website delivery and security.

Change analytics preferences

Your choices

To ask about information you have submitted, request an update or deletion, or raise a privacy concern, email support@cleandropva.com. Some records may need to be retained for legitimate business or legal reasons.

Updates

We may update this notice as our services and website change. The latest version will appear here with an updated date.